Terms and Conditions

These Terms and conditions govern the relationship between Vendors and Users (clients) who use the e-shop prettyparty-bg.eu to purchase goods. By clicking on an object, image, link (different from that of the Terms and Conditions) or button on the website prettyparty-bg.eu you accept or agree with the Terms and Conditions below. These Terms and Conditions comply with the requirements of the Consumer Protection and other regulations in force in the Republic of Bulgaria.


1. DEFINITIONS


„SELLER” is the website prettyparty-bg.eu, which is owned by Waves International LTD and serves as a virtual platform for the sale of goods. The Seller is the person that the User contracts for distant buying of a given item in the e-shop.

„USER” is a given person who has agreed with the present Terms and Conditions in order to order and buy items from the e-shop.

„ONLINE SHOP” is the internet site prettyparty-bg.eu, which is used as a virtual platform for selling items and agreements between the SELLER and the USER for order and purchase, and sale of specific good (item).

WAVES INTERNATIONAL LTD is a company with UIC 204930024, situated in Shumen, Vasil Drumev 17 str., which creates and maintains the e-shop, offers and sells items in the shop and defines current Terms and Conditions under which items are being sold. Waves International Ltd has the full rights to change the contents of the website as well as the ways it’s being accessed.

„ORDER” is made from the User request for purchasing one or more goods (items) through the e-shop. The order is packed and sent by courier to a pre-specified by the User address in the Order after being approved by email or telephone. Approval by email is done by sending a confirmation email (email). Approval by phone is done after a call by an e-shop employee for confirmation.

„PURCHASING CONTRACT” is the contract distantly concluded between the Seller and the User through this e-shop.

„COURIER” is a merchant who physicality delivers purchased items to the User’s address and who works under the requirements of the Postal services law.

„BROCHURE/MESSAGE” are electronic informational messages which refer to the items sold in the e-shop over a period of time and can be published on the website or sent to the User’s e-mail address.


2. CONDITIONS FOR E-SHOP USAGE


2.1. Browsing through the e-shop prettyparty-bg.eu is free and available all over the world

2.2. To purchase items from the e-shop prettyparty-bg.eu users need to register an account with username and password (email) or recipient's name, email, telephone number and delivery address. Registering is completely free and is available through registration form filling. Registered users can use all e-shop services.

2.3. Users should fill their e-mail address, password, personal details and delivery address.

2.4. Waves International LTD is a registered data controller under the Law for Personal Data Protection Act (PDPA) and has the right to collect, process and use personal data of its users with regard to the needs of the e-shop, while there is an obligation to protect confidential personal information such not to use them for other purposes, nor to make them available to third parties except for the shop sellers.

2.5. prettyparty-bg.eu e-shop has a listed price for each item, the main characteristics of the product and other information aimed at helping make an informed choice when purchasing a product. On each page of a presented item there is a possibility for prettyparty-bg.eu users to give opinions and assessments concerning a given product.

2.6. All listed prices are in Romanian Lei (RON) or BGN Bulgarian Leva and include VAT.

2.7. "Buy" button stands next to each product. Pressing of the "Buy" button saves the selected product in the virtual shopping basket of the User. The content of the basket is maintained until the browsing session ends (until closing the browser), until the User decides to proceed to purchase. By clicking on the "Finish order" button, the user can view the content of the virtual shopping cart, add new products, or remove the ones they don't want. After clicking on the "Buy" button, customer data, delivery data, and a virtual shopping cart preview are displayed. The order is activated by clicking the "Buy” button.


3. PURCHASING ITEMS


3.1. To place an order to the e-shop user must specify:

3.1.1. Valid e-mail address;

3.1.2. Correct address for delivery of goods and invoicing;

3.1.3. Correctly completed contact details – two names and telephone.

3.2. The order is being activated i.e. is being send to the e-shop through clicking the “Order” button, which is located under the order delivery data.

3.3. When a successful order is made, the user receives an order confirmation by e-mail at the specified by the user email address. The email confirmation indicates the ordered item, the order number, the date and time of the order. Phone confirmation is required if additional information or order specification is required.

3.4. In case that an ordered item (concrete model) is out of stock the consultant informs the User. If the User does not agree to change this item (similar model), the order can be cancelled.

3.5. Online orders on prettyparty-bg.eu are accepted 24 hours, 7 days a week.

3.6 Working hours of the prettyparty-bg.eu e-shop consultants:  

Monday to Friday 9:00 am to 18:00 pm.

Saturday: From 10:00 am to 14:00 pm. Rest day: Sunday

3.7. Orders received without correct or missing details about the buyer (User) are cancelled if the User does not receive the correct data within 48 hours after the order has been received. Such orders receive “DENY" status due to impossibility to be executed.

3.8. Users can decline an order they made without a concrete given reason.

3.9. Order denial can be made by phone or by e-mail (email) to the email address in the website: info@prettyparty-bg.eu. For a valid denial the User should present: the number of the order, the phone number left in the order, both names with which it is registered in the website, e-mail address (e-mail) with which it is registered in the website, price of the order.


4. DELIVERY OF ORDERED ITEMS


4.1. After an order is received on prettyparty-bg.eu  by User the automatic e-shop system informs the User by e-mail that their order is successfully received.

4.2. Only successfully received orders are being dispatched. When packing the ordered goods, the user is notified by SMS that the goods are delivered to a courier for transportation to the respective address.

4.3. The ordered items are not delivered on Sundays and official holidays.

4.3.1. Delivery time to Romania is 2 - 5 days depend on the region. For atypical addresses for which the sender is not sure the recipient will be at the address, we urge shipments to be sent to the nearest office or preferred by the recipient. Speedy's network currently includes more than 430 offices in Bulgaria and continues to grow. For those recipients who want to receive their shipment at an address, we recommend that the delivery be directed to Monday or will use the option of extra payment for delivery to an atypical address Saturday at the amount of BGN 3.60. with incl. VAT as the recipient's current mobile phone is a must for successful delivery. Unusual are the few addresses that are not part of the usual weekly visits of business addresses of Speedy's clients with agreed-upon working hours for a Saturday visit.

4.4. The seller uses courier “Speedy”, usual hours of delivery are 9:00 am to 5:30 pm.

4.5. Orders are delivered to a concrete address given by the User.

4.6. Delivery prices are based on the price and the weight of the order.

4.6.1. For orders up to 300.00 RON(Lei) or 99.00 BGN

Service

Shipping to

Weight

Price

Standard 24 hours

Office

up to 1 kg.

4,50 BGN

Standard 24 hours

Address

up to 1 kg.

6,90 BGN

Standard 24 hours

Office

up to 2 kg.

4,50 BGN

Standard 24 hours

Address

up to 2 kg.

7,90 BGN

Standard 24 hours

Office

up to 3 kg.

4,60 BGN

Standard 24 hours

Address

up to 3 kg.

8,20 BGN

Standard 24 hours

Office

up to 6 kg.

6,50 BGN

Standard 24 hours

Address

up to 6 kg.

14,50 BGN

Standard 24 hours

Office

up to 10 kg.

8,00 BGN

Standard 24 hours

Address

up to 10 kg.

16,50 BGN

Standard 24 hours

Office

up to 20 kg.

12,50 BGN

Standard 24 hours

Address

up to 20 kg.

23,50 BGN

Express Balkans

Address

up to 1 kg.

20,50 RON

Express Balkans

Address

up to 2 kg.

22,00 RON

Express Balkans

Address

up to 3 kg.

24,50 RON

Express Balkans

Address

up to 5 kg.

38,50 RON

Express Balkans

Address

up to 10 kg.

58,00 RON

Express Balkans

Address

up to 20 kg.

79,50 RON


Final prices incl. all taxes and fees.

4.6.2. For orders over 300.00 RON (Lei) for Romania - free shipping and 99.00 BGN for Bulgaria- free shipping to speedy office.

4.7. If the User does not provide access and conditions for delivery of the goods to the address within the specified period, or if he don't go to the designated office of Speedy to receive the goods on time, if this option is selected, the Seller shall be released from the obligation to meet the requested delivery.


5. PAYMENT


5.1. Payment of the ordered goods can be done with the "cash on delivery” method – cash to the courier upon delivery.

5.2. For each ordered item, the user has to pay the price, specified in the e-shop at the time of the order. The price of each item can change dynamically.


6. CANCELLATION OF CONTRACT. CLAIMS


6.1. Users have the right of claims or return of the goods bought from the e-shop within 2 months of receipt of the goods.

6.2. Cancellation of contract can also be done in front of the courier within delivery, if the item is delivered after the deadline for reasons which aren’t User’s fault and are not due to force majeure.

6.3. Upon cancellation User is obliged to return the purchased goods unpacked and with the label still present.

6.4. When cancelling the contract if the User has paid the goods the full amount paid will be recovered out in their bank account within 15 / fifteen / days after the return of the goods. No refunds until the user returns the product. If the goods are not returned within the deadline under item 6.1, the contract cancellation shall have no effect.

6.5. Claims are made when purchased item does not correspond to what was agreed between the Seller and the User. Discrepancy in the agreement between the parties may be expressed in:

  • production defects of the goods;
  • noted missing parts of the goods;
  • wrong product was sent other than the ordered one;
  • inconsistency with the declared size and/or colour – a product sent in a different size and/or colour from the one ordered;
  • damage to the goods during transportation.

6.6. Claims can be made before Waves International LTD on the mentioned e-mail address info@prettyparty-bg.eu and at the same time the User should return the item within two months.

6.7. In case of claim the User can select replacement of the specific item for the same item free of defects or in another size, or another colour, or return of the goods against reimbursement of the paid amount. An e-shop consultant may propose to replace the item with another item at with a price levelling – or the User pays if the other item is more expensive, or two items are offered for the same price, or the User is refunded with the difference between the replaced and the new item, if the price of the new item is lower than the price paid by the User.

6.8. The return of the goods in the event of a claim, in the case of non-factory defect or transport damage, shall be subject to the following conditions:

  • Good commercial appearance preserved (the item is not torn, scratched, worn, washed, scratched).
  • There has been no damage caused by misuse.
  • Preserved original packaging and label.

6.9. The return of an item, either in the case of contract cancellation, or in the case of a claim, may be made in the manner and at the address specified on the delivery note with which the User has received the order.

6.10. Shipping costs for replacement of goods shall be borne by the User in both directions, unless the substitution has been caused by the fault of the e-shop. If the customer wants to replace or return a product, this can be done with the courier company SPEEDY AD.

In case that there’s no courier office of “Speedy” AD in the User’s city they should contact the Seller by phone +359 54 989 444 to specify the return details of the goods.


7. COPY OF INFORMATION TERMS


7.1. The information, published in the prettyparty-bg.eu website is owned by Waves International LTD including pictures and descriptions. The e-shop gives the right of other website holders and users to publish links to prettyparty-bg.eu e-shop.

7.2. It is forbidden to copy texts from prettyparty-bg.eu and putting them in other websites and online stores without the written consent of Waves International LTD, or the source must be acknowledged by placing the following text: "Source:  online shop for party products prettyparty-bg.eu”, and e-shop for party products should be the link to prettyparty-bg.eu.


8. LIABILITY


8.1. Liability for defects in the goods, to fulfil the contract for distance selling, and for the refund of paid amounts is borne by the Seller of the product prettyparty-bg.eu.